Terms & Conditions

Warning: Participating in sports can lead to injury. It is the purchaser’s responsibility to inform participants of this danger. Manufacturers advise that deviation from proper installation, failure to maintain equipment, and groom playing surfaces could increase the risk of injury to players. All Equipment should be inspected for damage before each use and replaced or repaired immediately if damage is found.

To Order: Orders can be placed over the Internet, by phone, fax or U.S. Mail. We do ask that a valid daytime phone number be provided so we can contact you if we have any questions on your order.

Pricing: All prices are United States Currency and effective immediately. All prices are FOB Bloomfield, Iowa or manufacturer unless otherwise indicated. Prices are subject to change without notice.

Freight: We ship freight prepaid and add the shipping charges to your order. Freight charges on the site do not apply to rush or air shipments, orders shipping to an international location, Alaska or Hawaii. Those charges are calculated offline and we will contact you for approval of freight charges before shipping your order.

Payment & Terms: Payment is accepted via MasterCard, Visa, Discover and American Express for all private organizations and individuals. Our terms are Net 30 days from date of invoice for park and recreation departments, schools, universities, colleges and government institutions. A finance charge of 1.5% will be imposed on all invoices 30 days past the original due date.

Returns: A return authorization must be issued by True Pitch prior to the return. The return authorization must be issued within 45 days of the original shipment by us. The item being returned must not have been used and is in “like new” condition. The item must be received back from the customer with 45 days of the date that the authorization is issued by True Pitch. The customer will pay the return freight costs (plus the original shipment freight cost). They will be a 20% restocking fee charge.

Mound Warranty: True Pitch, Inc. pitching mounds are manufactured with a fiberglass base which is covered with various types of artificial turf products. The turf is attached to the base with a specific high performance adhesive. The fiberglass base and the installation of the turf covering are warranted for 3 years from the date of purchase against manufacturing defects which would cause the base or adhesive joint to not perform to its original specifications. The turf covering material carries of the original manufacturer’s warranty and is not warranted by True Pitch, Inc.

Damage/Shortage Claims: Before signing the carrier’s delivery receipt inspect all packages for damage or shortage immediately upon arriving. If any damage or shortage is found note the circumstances on the bill of lading or delivery receipt. This is necessary to proper damage claims can be made against the carrier. Failure to do so will forfeit any and all claims for damage with True Pitch, Inc and/or the manufacturer.

Privacy Policy: We at True Pitch, Inc. respect our customer’s privacy. Any and all information collected on our site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to True Pitch, Inc. will be held with care and will not be used in ways that you have not consented to.